Return Policy

Your Satisfaction Matters to Us!

If for any reason you are not pleased with your purchase, Rosannes accepts returns of unworn, unlaundered, unused and defective merchandise for a refund within 15 days of delivery. Shipping and handling fees are non-refundable.

Credit is issued to your payment method for returned items when the package arrives (excluding shipping and handling charges) and within the specific parameters below.

For the return of defective merchandise, please email rosannes@rosannes.com  A prepaid return label will be emailed. Defects must be obvious upon our inspection.

Please be careful unwrapping the garment and do not remove tags prior to trying on. We do need both tags and the plastic wrap returned. If tags are missing and/or the original plastic wrapper is not returned, there will be a 10% re-stocking fee upon return.

 

How To Make A Return

Fill out the Return Form included with your package and add to your return.

Cut out the corner of the form with logo, order number, and address to use as a return label.

Repackage the items and securely close the bag or box.

 

Please ship returns to:
Rosannes
709 S SD Highway 37
Parkston, SD 57366

 

Do you want to exchange or replace?

If you need an exchange/replacement, please go to www.rosannes.com and reorder the replacement item ASAP on a new order. We refund for returns and charge you for the new order. Prepaid return label available for exchanges upon request. Email: rosannes@rosannes.com.

We recommend using a form of traceable and insurable delivery.

Returns for items purchased for Christmas presents need to be returned by January 15.

 

 

Return Form

A dated return form will be included with your order. You may also access the form here:

>> Rosanne's Return Form (Click Here)

 

"Thank you so much for taking the time to speak with me today regarding an exchange that I had. The item was by Jess and Jane (one of my favorites) and I had ordered a large size and found that I needed an extra large. Thanks so much for all of your help with this exchange. I am looking forward to receiving my XL in this top. Thanks again for everything you do. -- J.B.

"I thank you, very much, for the shopping experience I have had with you. I appreciated receiving, by e-mail, the confirmation of my internet order and also appreciated the Priority Shipping by USPS. My return was acknowledged promptly and I have just placed another order with the corrected size. I look forward to further purchases from your company. Again, I thank you!" -- D.J.

"Your customer service is excellent and your communication and follow through are outstanding. Thank you for everything." -- J.M.D.